Privacy Policy
Last updated: July 17, 2025
1. Introduction
GoldenHourDesk ("we," "our," or "us") is devoted to safeguarding your privacy. This document outlines how your data is collected, utilized, disclosed, and protected when you access our website goldenhourdesk.site or engage in our yacht charter offerings.
Your engagement with our services denotes agreement to this policy's described data handling methods. This policy is in harmony with current privacy regulations, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislation.
2. Information We Collect
2.1 Personal Information
Personal details are gathered from you voluntarily in instances such as:
- Reserving a yacht charter
- Reaching out via our website or telephone
- Signing up for our newsletter
- Completing forms on our site
- Engaging in surveys or promotional activities
Such personal information may cover:
- Identifying and contact details (email, telephone, address)
- Financial information for payments (securely processed by external service providers)
- Preferences and specifications for charters
- Details for emergency contacts
- Any disclosed dietary needs or medical history (if applicable)
2.2 Automatically Collected Information
Automatically gathered data during website visits include:
- IP addresses and geolocation data
- Browser specifications
- Interaction with our site's pages and visit duration
- Referral sources
- Device specifics (make, screen resolution, etc.)
2.3 Cookies and Tracking Technologies
Cookies and comparable tracking methods are utilized to enrich your online experience. These technologies allow us to:
- Retain your selections
- Assess and monitor site performance and usage
- Deliver custom content
- Enhance our offerings
Your browser or our consent banner provides control over these cookies.
3. How We Use Your Information
The gathered information assists us with:
- Service Provisions: Delivering yacht charter services, managing reservations, and corresponding regarding your bookings
- Client Support: Addressing inquiries and offering aid
- Payment Processes: Handling transactions and overseeing invoices
- Safety and Security: Guaranteeing operational security and fraud prevention
- Marketing: Providing promotional content and updates upon your consent
- Site Optimization: Evaluating user interaction to enhance our website's functionalities
- Regulatory Obligations: Observing relevant laws and regulations
4. Information Sharing and Disclosure
Third-party agencies do not receive your personal details for selling, trading, or renting purposes. Circumstances that may necessitate sharing your information include:
4.1 Service Partners
Information may be shared with reliable third-party partners aiding with payment processing, site hosting, marketing communications, data analysis, and customer service.
4.2 Legal Requirements
Legal obligations may compel disclosure of your data in response to judicial orders or to examine potential fraudulent or unlawful activities.
4.3 Business Reorganizations
With business changes like mergers or asset sales, your information could transfer as part of these dealings.
5. Data Security
Technological and administrative steps are in place to shield your personal details from unauthorized access or breaches, including encryption and secure servers. Nevertheless, transmission and electronic storage cannot be guaranteed as wholly secure.
6. Data Retention
Personal information is retained only for necessary periods or as legally required, which typically consists of:
- Yacht reservations: 7 years (for tax and legal purposes)
- Marketing correspondence: until you opt-out or request deletion
- Site Analytics: 26 months
- Client Assistance: 3 years following the final communication
7. Your Rights and Choices
Your prerogatives consist of access to, correction of, and deletion of your data (subject to legal constraints), portability, marketing opt-outs, and cookie management. Exercise these rights through the contacts provided.
8. Third-Party Services
8.1 Google Analytics
Website analysis utilizes Google Analytics, optable-out via their browser add-on.
8.2 Social Platforms
Links may lead to external social media with distinct privacy protocols.
8.3 Financial Processors
Third-party financial processors, compliant with PCI DSS, handle transactions.
9. International Data Transfers
Data may process across international borders, where we enforce safeguards in line with privacy laws.
10. Children’s Privacy
Our offerings do not cater to those under 13 years of age, and their data is not intentionally gathered. Any concerns about data submitted by minors should prompt immediate contact.
11. Revisions to This Privacy Policy
Modifications to this policy will be communicated through updated postings, email notifications, or website notices. Continued service usage following these updates signifies consent.
12. Contact Information
For any queries or concerns regarding our privacy practices, reach out to us at:
GoldenHourDesk — Privacy Officer
Port de Monaco
Monte Carlo 98000
Monaco
Phone: +377 93 10 65 00
Email: privacy@goldenhourdesk.site
13. Observance with Google Ads User Consent Policy
We adhere to the Google Ads consent policies. Cookie and tracking changes are available in our settings.